{"id":147,"date":"2022-10-13T10:10:07","date_gmt":"2022-10-13T10:10:07","guid":{"rendered":"https:\/\/www.mercatorcargo.co.uk\/?page_id=147"},"modified":"2023-05-02T12:39:42","modified_gmt":"2023-05-02T11:39:42","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.mercatorcargo.co.uk\/about-mercator\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"147\" class=\"elementor elementor-147\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-da4d397 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"da4d397\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f6bfff2\" data-id=\"f6bfff2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-28a7f00 elementor-widget elementor-widget-heading\" data-id=\"28a7f00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-14827b9\" data-id=\"14827b9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-db90c3c elementor-widget elementor-widget-accordion\" data-id=\"db90c3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2301\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2301\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-left\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where does Mercator offer shipping services from\/to?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2301\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2301\"><p>As Mercator is a member of a worldwide shipping network, MarcoPoloLine, we can offer our customers comprehensive shipping services in over 95 countries around the globe.\u00a0 Utilising these partner freight forwarding offices, our worldwide shipping services can include clearance and delivery in overseas countries.\u00a0 To read more about certain countries we ship to and from, please see our <u><a href=\"https:\/\/www.mercatorcargo.co.uk\/where-we-ship\/\">Where We Ship Page<\/a>.<\/u><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2302\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2302\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-left\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do you offer Cargo Insurance?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2302\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2302\"><p>Yes, we can add cargo insurance to a shipment we handle for you.\u00a0 The cost is worked out based on the value of the goods plus the cost of the freight.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2303\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2303\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-left\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What information do I need to provide for a shipping quote?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2303\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2303\"><p>We require the size of the shipment (dimensions and weight), origin and destination details and the buying terms agreed.\u00a0 It is also useful to understand at this stage the nature of the goods in case they require specialist documentation or handling.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2304\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2304\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-left\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is an INCOTERM?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2304\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2304\"><p>INCOTERMS are a set of international terms of sale, which are recognised around the world.\u00a0 They are agreed between the buyer and seller of goods.\u00a0 INCOTERMS specify who is responsible for different parts of the shipping process.\u00a0 For example, FOB is a favoured term for UK importers, in this case, the seller of the goods is responsible to carry out export customs at origin, and transport the goods to the port of departure, including loading the goods onto the vessel.\u00a0 From thereon, the buyer is responsible for all costs (including ocean freight) to door at destination.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2305\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2305\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-left\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I am new to shipping.  Can you help me?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2305\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2305\"><p>Yes, Mercator\u2019s customer service is perfect for new importers or exporters.\u00a0 When you work with us, your account will be assigned to one member of the team who will handle everything for you from start to finish.\u00a0 That member of the team will keep you updated and be on the end of the phone or email for any queries.\u00a0 We can advise you on everything you need to do to be able to ship successfully, guiding you around any pitfalls<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Where does Mercator offer shipping services from\\\/to?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>As Mercator is a member of a worldwide shipping network, MarcoPoloLine, we can offer our customers comprehensive shipping services in over 95 countries around the globe.\\u00a0 Utilising these partner freight forwarding offices, our worldwide shipping services can include clearance and delivery in overseas countries.\\u00a0 To read more about certain countries we ship to and from, please see our <u><a href=\\\"https:\\\/\\\/www.mercatorcargo.co.uk\\\/where-we-ship\\\/\\\">Where We Ship Page<\\\/a>.<\\\/u><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Do you offer Cargo Insurance?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, we can add cargo insurance to a shipment we handle for you.\\u00a0 The cost is worked out based on the value of the goods plus the cost of the freight.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What information do I need to provide for a shipping quote?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We require the size of the shipment (dimensions and weight), origin and destination details and the buying terms agreed.\\u00a0 It is also useful to understand at this stage the nature of the goods in case they require specialist documentation or handling.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is an INCOTERM?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>INCOTERMS are a set of international terms of sale, which are recognised around the world.\\u00a0 They are agreed between the buyer and seller of goods.\\u00a0 INCOTERMS specify who is responsible for different parts of the shipping process.\\u00a0 For example, FOB is a favoured term for UK importers, in this case, the seller of the goods is responsible to carry out export customs at origin, and transport the goods to the port of departure, including loading the goods onto the vessel.\\u00a0 From thereon, the buyer is responsible for all costs (including ocean freight) to door at destination.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I am new to shipping.  Can you help me?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, Mercator\\u2019s customer service is perfect for new importers or exporters.\\u00a0 When you work with us, your account will be assigned to one member of the team who will handle everything for you from start to finish.\\u00a0 That member of the team will keep you updated and be on the end of the phone or email for any queries.\\u00a0 We can advise you on everything you need to do to be able to ship successfully, guiding you around any pitfalls<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-14ca11c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"14ca11c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-38bb18b\" data-id=\"38bb18b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-539fe0f elementor-widget elementor-widget-heading\" data-id=\"539fe0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Air Freight Questions.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c1e0415\" data-id=\"c1e0415\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ffcc7ad elementor-widget elementor-widget-accordion\" data-id=\"ffcc7ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2681\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2681\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-left\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I calculate volume weight per kg for air freight?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2681\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2681\"><p>Chargeable weight for air freight shipments is either based on the volume of the shipment, or the gross weight \u2013 whichever is larger.\u00a0 Generally, if you have a heavy but small shipment, the actual weight will be chargeable.\u00a0 Conversely, if your shipment is large but lightweight, the volume will be chargeable.\u00a0 The volumetric weight is calculated by dividing the cubic meters by 0.006.<\/p><p>For example, 1 pallet measuring 1.4m x 1.0m x 0.9m = 1.26 cubic meters.\u00a0 Divided by 0.006 = 210: the volumetric weight is 210kg.\u00a0 If this pallet, for example, weighs 100kg, then 210kg is the chargeable weight as it is greater than the actual weight.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2682\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2682\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-left\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are the height restrictions on commercial passenger planes for air freight cargo?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2682\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2682\"><p>As standard air freight tends to transit on commercial passenger aircraft.\u00a0 There are exceptions to this rule including the height of the shipment.\u00a0 If your air freight shipment is over 160cm in height, then it will need to be scheduled onto a cargo aircraft.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2683\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2683\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-left\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I have a shipment containing dangerous goods, can you handle this?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2683\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2683\"><p>Yes, we regularly handle air freight of dangerous goods both as imports into the UK and exports from the UK.\u00a0 We have a Dangerous Goods Safety Advisor who is expert in the field, offering help and advice with matters such as correct packaging procedures, classification and paperwork required.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2684\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2684\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-left\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Does cargo fly on commercial passenger flights?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2684\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2684\"><p>Yes, unless the shipment requires special handling, such as an anomaly with the weight or dimensions, requiring temperature control or specific classification of dangerous goods.\u00a0 Around 60 per cent of air freight is transported in the hold of passenger aircraft.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I calculate volume weight per kg for air freight?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Chargeable weight for air freight shipments is either based on the volume of the shipment, or the gross weight \\u2013 whichever is larger.\\u00a0 Generally, if you have a heavy but small shipment, the actual weight will be chargeable.\\u00a0 Conversely, if your shipment is large but lightweight, the volume will be chargeable.\\u00a0 The volumetric weight is calculated by dividing the cubic meters by 0.006.<\\\/p><p>For example, 1 pallet measuring 1.4m x 1.0m x 0.9m = 1.26 cubic meters.\\u00a0 Divided by 0.006 = 210: the volumetric weight is 210kg.\\u00a0 If this pallet, for example, weighs 100kg, then 210kg is the chargeable weight as it is greater than the actual weight.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What are the height restrictions on commercial passenger planes for air freight cargo?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>As standard air freight tends to transit on commercial passenger aircraft.\\u00a0 There are exceptions to this rule including the height of the shipment.\\u00a0 If your air freight shipment is over 160cm in height, then it will need to be scheduled onto a cargo aircraft.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I have a shipment containing dangerous goods, can you handle this?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, we regularly handle air freight of dangerous goods both as imports into the UK and exports from the UK.\\u00a0 We have a Dangerous Goods Safety Advisor who is expert in the field, offering help and advice with matters such as correct packaging procedures, classification and paperwork required.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Does cargo fly on commercial passenger flights?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, unless the shipment requires special handling, such as an anomaly with the weight or dimensions, requiring temperature control or specific classification of dangerous goods.\\u00a0 Around 60 per cent of air freight is transported in the hold of passenger aircraft.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fb0e3da elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fb0e3da\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6cef24a\" data-id=\"6cef24a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0329e72 elementor-widget elementor-widget-heading\" data-id=\"0329e72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sea Freight Questions.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ce4fcd4\" data-id=\"ce4fcd4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59a9832 elementor-widget elementor-widget-accordion\" data-id=\"59a9832\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9401\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-9401\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-left\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the difference between FCL and LCL?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9401\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-9401\"><p>FCL (full container load) is where you have sole use of the shipping container from origin right through to destination.\u00a0 Your goods will be loaded and secured, then the shipping container will be sealed, not opened until it has reached the destination (unless there are any UK Customs holds which require the goods to be inspected).<\/p><p>LCL (less than container load) is where your goods are loaded into a shipping container with other consignments.\u00a0 Your goods will be picked up at origin, and then packed into a shared container.\u00a0 Once it has reached the destination port, the shipping container will be transported to a warehouse where the individual shipments are unloaded before making their onward journey to the delivery addresses.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9402\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-9402\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-left\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How many pallets fit in a shipping container?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9402\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-9402\"><p><strong>Europallets (1.2m x 0.8m)<\/strong><\/p><p>11 europallets will fit into a standard 20\u2019 container<\/p><p>You can get 25 europallets in a standard 40\u2019 container<\/p><p>\u00a0<\/p><p><strong>Standard pallets (1.2m x 1.0m)<\/strong><\/p><p>You can fit 10 standard pallets in a standard 20\u2019 container<\/p><p>21 standard pallets fit into a standard 40\u2019 container<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9403\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-9403\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-left\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What different container types are there?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9403\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-9403\"><p>The standard height and width of shipping containers is 8\u2019 6\u201d high and 8\u2019 wide.\u00a0 The most common shipping containers are 40 foot containers, which, you guessed it, measure 40 feet long.\u00a0 A 40 foot shipping container is available also in a \u201chigh cube\u201d version, which is 9\u2019 6\u201d high (great for taller cargo).\u00a0 20 foot shipping containers are the next most common, which measure 20 feet long.<\/p><p>Specialist shipping containers include out of gauge options: open top containers, flat rack containers, and platforms.\u00a0 There are also temperature-controlled containers, known as reefers in various sizes including 40 foot and 20 foot.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is the difference between FCL and LCL?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>FCL (full container load) is where you have sole use of the shipping container from origin right through to destination.\\u00a0 Your goods will be loaded and secured, then the shipping container will be sealed, not opened until it has reached the destination (unless there are any UK Customs holds which require the goods to be inspected).<\\\/p><p>LCL (less than container load) is where your goods are loaded into a shipping container with other consignments.\\u00a0 Your goods will be picked up at origin, and then packed into a shared container.\\u00a0 Once it has reached the destination port, the shipping container will be transported to a warehouse where the individual shipments are unloaded before making their onward journey to the delivery addresses.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How many pallets fit in a shipping container?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>Europallets (1.2m x 0.8m)<\\\/strong><\\\/p><p>11 europallets will fit into a standard 20\\u2019 container<\\\/p><p>You can get 25 europallets in a standard 40\\u2019 container<\\\/p><p>\\u00a0<\\\/p><p><strong>Standard pallets (1.2m x 1.0m)<\\\/strong><\\\/p><p>You can fit 10 standard pallets in a standard 20\\u2019 container<\\\/p><p>21 standard pallets fit into a standard 40\\u2019 container<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What different container types are there?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The standard height and width of shipping containers is 8\\u2019 6\\u201d high and 8\\u2019 wide.\\u00a0 The most common shipping containers are 40 foot containers, which, you guessed it, measure 40 feet long.\\u00a0 A 40 foot shipping container is available also in a \\u201chigh cube\\u201d version, which is 9\\u2019 6\\u201d high (great for taller cargo).\\u00a0 20 foot shipping containers are the next most common, which measure 20 feet long.<\\\/p><p>Specialist shipping containers include out of gauge options: open top containers, flat rack containers, and platforms.\\u00a0 There are also temperature-controlled containers, known as reefers in various sizes including 40 foot and 20 foot.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7fa7d2d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7fa7d2d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c62a31c\" data-id=\"c62a31c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-744fd39 elementor-widget elementor-widget-heading\" data-id=\"744fd39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customs Clearance Questions.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7559b38\" data-id=\"7559b38\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4def529 elementor-widget elementor-widget-accordion\" data-id=\"4def529\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8171\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-8171\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-left\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is Customs Clearance?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8171\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-8171\"><p>Customs Clearance in the UK is the notification to HMRC of goods entering or departing the country.\u00a0 It is generally undertaken via specialist customs clearance software which links up to the ports in the UK and HMRC\u2019s systems.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8172\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-8172\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-left\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do I need to pay any Import VAT and Duty to HMRC?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8172\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-8172\"><p>The requirement to pay import duties and taxes in the UK will depend on the nature of the goods you are importing.\u00a0 Generally, import VAT (if applicable) is charged at 20% and duties will be applied according to the classification of the goods.\u00a0 As part of our customs clearance service, we will calculate the total amount of import VAT and duty due.\u00a0 You can either pay this directly to HMRC, or pay us and we will forward it on for you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8173\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-8173\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-left\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is a commodity code?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8173\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-8173\"><p>A commodity code is a universal classification system of goods.\u00a0 Commonly, when you purchase goods from an overseas company, they will provide you with the commodity code(s).\u00a0 You can look up codes and check UK VAT &amp; duty rates here: <a href=\"https:\/\/www.gov.uk\/trade-tariff\" target=\"_blank\" rel=\"noopener\">https:\/\/www.gov.uk\/trade-tariff<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8174\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-8174\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-left\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do I need to be registered to import into the UK or export from the UK?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8174\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-8174\"><p>Yes, you will need to apply for an EORI number for your company.\u00a0 You can do so here: <a href=\"https:\/\/www.gov.uk\/eori\" target=\"_blank\" rel=\"noopener\">https:\/\/www.gov.uk\/eori<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8175\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-8175\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-left\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How long does Customs Clearance take?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8175\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-8175\"><p>Thanks to our direct links with the major ports and airports throughout the UK, customs clearance can take a matter of hours.\u00a0 This is reliant on the fact that you have provided all the information needed in advance and there are no extra checks required on your shipment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8176\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-8176\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-left\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What documentation and information do you need to complete Customs Clearance on our shipment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8176\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-8176\"><p>A copy of the transport document (Sea freight \u2013 Bill of Lading; Road freight \u2013 CMR; Air freight \u2013 AWB); a copy of the commercial invoice detailing the commodity codes, incoterms i.e. FOB, CFR etc, value of the shipment and the currency; the routing of the shipment, including port of departure or arrival in the UK; and your company\u2019s EORI number.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8177\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-8177\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-left\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I appoint Mercator to handle our Customs Clearances?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8177\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-8177\"><p>We require you to complete a \u201cLetter of Direct Representation\u201d on your company\u2019s letterhead, this allows us to submit Customs Clearances for you.\u00a0 Following the quoting stage, we will send you a template you can use for this purpose.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8178\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-8178\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-left\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I am shipping foodstuffs, what do I need for UK Customs Clearance?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8178\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-8178\"><p>Depending on the nature of the consumables, you may require phytosanitary certificates, health certificates or licences to import.\u00a0 If this is the first time you have imported food into the UK, then we would recommend checking what you need prior to departure.\u00a0 Our team are knowledgeable and can point you in the right direction for any clarification required.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is Customs Clearance?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Customs Clearance in the UK is the notification to HMRC of goods entering or departing the country.\\u00a0 It is generally undertaken via specialist customs clearance software which links up to the ports in the UK and HMRC\\u2019s systems.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Do I need to pay any Import VAT and Duty to HMRC?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The requirement to pay import duties and taxes in the UK will depend on the nature of the goods you are importing.\\u00a0 Generally, import VAT (if applicable) is charged at 20% and duties will be applied according to the classification of the goods.\\u00a0 As part of our customs clearance service, we will calculate the total amount of import VAT and duty due.\\u00a0 You can either pay this directly to HMRC, or pay us and we will forward it on for you.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is a commodity code?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>A commodity code is a universal classification system of goods.\\u00a0 Commonly, when you purchase goods from an overseas company, they will provide you with the commodity code(s).\\u00a0 You can look up codes and check UK VAT &amp; duty rates here: <a href=\\\"https:\\\/\\\/www.gov.uk\\\/trade-tariff\\\">https:\\\/\\\/www.gov.uk\\\/trade-tariff<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Do I need to be registered to import into the UK or export from the UK?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, you will need to apply for an EORI number for your company.\\u00a0 You can do so here: <a href=\\\"https:\\\/\\\/www.gov.uk\\\/eori\\\">https:\\\/\\\/www.gov.uk\\\/eori<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How long does Customs Clearance take?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Thanks to our direct links with the major ports and airports throughout the UK, customs clearance can take a matter of hours.\\u00a0 This is reliant on the fact that you have 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you.\\u00a0 Following the quoting stage, we will send you a template you can use for this purpose.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I am shipping foodstuffs, what do I need for UK Customs Clearance?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Depending on the nature of the consumables, you may require phytosanitary certificates, health certificates or licences to import.\\u00a0 If this is the first time you have imported food into the UK, then we would recommend checking what you need prior to departure.\\u00a0 Our team are knowledgeable and can point you in the right direction for any clarification required.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-47d80cf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"47d80cf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0f5a98c\" data-id=\"0f5a98c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e575d4 elementor-widget elementor-widget-heading\" data-id=\"0e575d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Still have more questions? Fill out the form below or give us a call on 023 9275 6575 and we'll be more than happy to help.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions. Where does Mercator offer shipping services from\/to? As Mercator is a member of a worldwide shipping network, MarcoPoloLine, we can offer our customers comprehensive shipping services in over 95 countries around the globe.&nbsp; Utilising these partner freight forwarding offices, our worldwide shipping services can include clearance and delivery in overseas countries.&nbsp; To [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":20,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-147","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.mercatorcargo.co.uk\/wp-json\/wp\/v2\/pages\/147","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mercatorcargo.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mercatorcargo.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mercatorcargo.co.uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mercatorcargo.co.uk\/wp-json\/wp\/v2\/comments?post=147"}],"version-history":[{"count":0,"href":"https:\/\/www.mercatorcargo.co.uk\/wp-json\/wp\/v2\/pages\/147\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.mercatorcargo.co.uk\/wp-json\/wp\/v2\/pages\/20"}],"wp:attachment":[{"href":"https:\/\/www.mercatorcargo.co.uk\/wp-json\/wp\/v2\/media?parent=147"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}